Spa Etiquette

SPA RESERVATIONS

Advanced reservations are highly recommended and secured by a credit card. Hours may vary by season. Before and after hours services are available with advanced reservation. Latest appointment for the day is scheduled one hour prior to close. For appointments and service descriptions, please call C|Spa for personalized service at 772-410-0101.

CANCELLATIONS

24-hour notice required for cancellations or changes to appointments. Cancellations made within 24-hours will be assessed a non-refundable fee equal to 50% of the total charges scheduled. Missed appointments will be assessed a non-refundable fee equal to 100% of the total charges scheduled. C|Spa is not responsible for the cancellation of resort guest room, restaurant, beach or other resort reservations.

SPA ARRIVAL & AMENITIES

Please plan to arrive 15 minutes prior to your scheduled treatment time (excluding pedicure and manicure treatments). C|Spa amenities including lockers, robes, slippers, and products are available for complimentary use 1 hour prior and 1 hour  after your appointments. In the event of a late arrival, the treatment time will be reduced to accommodate the next scheduled appointment. To ensure the privacy of spa guests, the spa amenities are reserved for those who have appointments.

PERSONAL POSSESSIONS

C|SPA at Costa d’Este is not responsible for loss or damage to personal possessions such as jewelry, clothing, accessories, etc. It is recommended that personal items or possessions remain safely at home or confined to safe areas outside the boundaries of C|Spa.

SERVICES & PRICING

Published prices are exclusive of gratuity and are subject to change without advance notice. Please inquire about current pricing when scheduling services.

GRATUITIES

For your convenience, a 20% gratuity will be automatically applied based on the full value of the services rendered. This may be adjusted based on the service personally experienced. Additional gratuity for exemplary service is at your discretion. Gratuities are not included in published pricing.

FOOD AND BEVERAGE

A Spa menu is available to guests for items to be purchased from The Wave Kitchen & Bar. No outside food or beverages are allowed to be brought into the Spa.

HEALTH ISSUES

Please notify spa staff at time of booking of any health or pregnancy related issues, including but not limited to: allergies, diabetes, high blood pressure, low blood pressure, prescribed or non-prescribed medications, or any ailment or disability.  C|SPA at Costa d’Este Beach Resort reserves the right to decline treatment if there is a concern for risk. We recommend pregnant women in their first trimester receive a facial. Please call C|Spa for discussion or details.

AGE LIMITATIONS

A parent or legal guardian is required to accompany minors under the age of 18. A release/waiver form signed by the parent or legal guardian may be considered with proof of identity. Proper attire and behavior is required at all times.

SPA PRIVACY

For the privacy and serenity of our guests, we ask that you refrain from using cameras, cell phones, or any other electronic devices in the locker rooms, lounge, or treatment areas.

SPA GIFT CARDS

Spa gift cards or e-gift cards are available in any denomination and must be presented at time of treatment. Spa gift cards may not be replaced if lost or stolen, and are not redeemable for cash.

Spa Loyalty Program: Ask us about our spa loyalty program.